Widerrufsrecht
Dear Valued Customer,
Thank you for shopping with us at JEMITOP. We strive to ensure your shopping experience is satisfactory. In the event you need to return or exchange your purchase, please follow the steps outlined below:
1. Contacting Customer Service
Please email our customer service at support@jemitop.com with your order number and a description of the issue. If applicable, include a photo of the product and the barcode on the plastic bag.
2. Authorization from Customer Service
Before processing any return or refund, please obtain authorization from our customer service team. This ensures a smooth and efficient process.
3. Getting a Coupon or Refund
Upon approval, you will receive a coupon or refund. Please confirm your preference with our customer service team.
4. Tracking Number Requirement
A tracking number is required to complete the return process. This allows us to track your return and process it promptly.
5. Return & Exchange Conditions
Cancellations and Refunds: Orders can be canceled and refunded before shipping.
Time Limit: Refunds or exchanges can be initiated within 30 days after delivery.
General Reasons: Items can be returned or exchanged for any reason, including quality, size issues, or other reasons accepted by our customer service.
Shipping Fees: The seller will cover return shipping if the product is defective. For other reasons, the buyer is responsible.
Return Conditions: Items must be returned unwashed and undamaged.
Clothing Sets: Returns must include the entire set; partial returns are not accepted.
Clearance Items: These cannot be refunded or exchanged unless damaged or incorrect.
6. Refund Process
Refunds will be credited to your original payment method (credit card or PayPal). PayPal refunds are immediate, while credit card refunds may take longer.
7. Return Address
Hangzhou Jimigao Trade Co., Ltd.
Room 213C, Building 2, No. 7 Beisha East Road, Donghu Street,
Linping District, Hangzhou , Zhejiang , 311100, China
+86 13655718860
8. Final Note
If you have any questions, please don't hesitate to contact our customer service at support@jemitop.com. We are here to assist you.
Refunds will be processed within a week of receiving your return.
Thank you for your understanding and support.
Sincerely,
JEMITOP Customer Service Team